At K.I.S Webtech, we aim to ensure your satisfaction with our services. However, due to the nature of our offerings, specific terms and conditions apply to cancellations and refunds. Please read this policy carefully before engaging our services or making payments.

1. General Policy

• Our services are customized and tailored to meet the unique requirements of each client. As such, we do not offer cancellation or refunds once a project has commenced, unless otherwise specified in this policy.

2. Refund Eligibility Refunds may be issued under the following conditions:

2.1 Cancellation Before Project Commencement:

• If you cancel the project before any work has started, you are eligible for a full refund of any upfront payments made.

2.2 Non-Delivery of Services:

• If we fail to deliver the agreed-upon services within the specified timeline and no mutual agreement for an extension has been reached, you may request a refund.

2.3 Failure to Meet Agreed Milestones:

• If the deliverables do not meet the agreed-upon specifications or milestones outlined in the project agreement, we will work with you to rectify the issues. If the issues remain unresolved, a partial or full refund may be issued based on the circumstances.

3. Non-Refundable Cases Refunds will not be issued in the following scenarios:

3.1 Change of Mind:

• Refunds are not provided if you change your mind after the project has commenced.

3.2 Client Delays:

• Refunds will not be issued if delays or issues arise due to incomplete or inaccurate information provided by the client.

3.3 Third-Party Issues:

• We are not responsible for issues caused by third-party providers (e.g., hosting services, domain registrars, etc.) and will not issue refunds in such cases.

3.4 Completed Projects:

• Once a project is completed and approved by the client, no refunds will be issued.

4. Refund Process

• To request a refund, you must contact us at info@kiswebtech.com or call us at +91 63695 17460 / +91 93455 04002 with the details of your request.

• All refund requests will be reviewed within 7 business days.

• Approved refunds will be processed within 14 business days and will be credited to the original payment method with in 14 days

5. Amendments and Revisions

• We understand that revisions may be required during the course of the project. Minor revisions are included as part of the service. However, extensive revisions or scope changes may incur additional charges and are not eligible for refunds.

6. Dispute Resolution

• If you are unsatisfied with our services, we encourage you to contact us to resolve the issue amicably. We are committed to addressing your concerns and ensuring a satisfactory resolution.

7. Contact Information If you have any questions about our Cancellation and Refund Policy, please contact us:

• Office Location: 19, Kundangulam Street, Muthupet-614 704

• Email Address: info@kiswebtech.com

• Phone Numbers: +91 63695 17460, +91 93455 04002